Terms of Business

RUNEM is membership software for UK sports clubs, operated by RYM Property Limited, a company registered in England and Wales (company number 15613602), trading as RUNEM ("RUNEM", "we", "us"). Our registered office address is on the public register at Companies House. You can reach us through our contact form.

These terms apply to clubs that set up a membership platform with us ("clubs") and to the club members and applicants who use it ("members"). By using RUNEM you agree to these terms.

RUNEM gives a club an online membership system: a public join and renewal page, a member self-service area, and an admin area for managing members, categories, payments, renewals and communications. RUNEM is software that supports the club; it does not make the club's decisions for it. The club remains responsible for who it accepts as a member and on what terms.

The service is provided on an ongoing basis and is improved over time. Some features may be in active development. We will tell clubs about material changes that affect how they use the service.

A club account is set up and run by people authorised to act for the club, normally its officers or volunteers. By creating or operating a club account you confirm you have authority to do so. You are responsible for keeping account log-ins secure, for the accuracy of the information you enter, and for the conduct of everyone you give admin access to.

Member payments are taken by card through Stripe. Depending on the club's setup, money settles into the club's own Stripe account or through RUNEM's platform account and on to the club. RUNEM charges a simple platform fee of 1% at the point each payment is made. Stripe applies its own standard card processing fees on top. Both are taken from the payment at the time, neither compounds on the other, and the club keeps the rest.

Our platform fee is not currently subject to VAT. If that changes, for example if RUNEM becomes VAT registered, VAT may be added to the platform fee in line with the law at the time, and we will give clubs notice before it applies.

Membership prices, what each category includes, and any refund policy are set by the club, not by RUNEM. Refunds and disputes about a membership are between the member and the club. Where a refund is made, neither RUNEM's platform fee nor Stripe's processing fee on the original payment is returned, so a refund costs the club slightly more than the amount returned to the member.

Card payments can be reversed after they have been made, for example through a chargeback, a refund, or a dispute raised with the cardholder's bank. Where money has already been paid out to the club and is later reversed, or where a club's Stripe account falls into a negative balance for any reason, the club is responsible for the shortfall, together with any fees, penalties or costs connected with it.

Because member payments settle directly to the club and we take only our platform fee, we do not hold a club's money. Where we have had to cover a chargeback, refund or negative balance for a club, the club agrees to reimburse us. We may recover it by increasing our platform fee on the club's future payments until the amount is cleared, and by setting it off against any amount otherwise due to the club. If an amount cannot be recovered in that way, the club will pay it to us within 14 days of our asking, and we may recover it as a debt.

Where a club is not a separate legal entity, for example an unincorporated club or association, the individuals who set up and run its account accept these terms personally as well as on the club's behalf, and are jointly responsible for amounts due under this section. If you are unsure whether this applies to your club, please take your own advice before setting up payments.

The club is the data controller for its members' personal data. The club is responsible for having a lawful basis to hold and process that data, for keeping it accurate and up to date, for telling members how their data is used, and for handling members' data rights. The club must comply with UK data protection law, with the rules of any governing body it is affiliated to, such as England Athletics for running clubs, and with all other laws that apply to running a club.

RUNEM acts as a data processor for that member data, handling it only to provide the service and on the club's instructions. Our data processing terms are set out in our Privacy Policy and the data processing terms referenced there. Where members provide health or disability information (special category data under Article 9 of the UK GDPR), RUNEM captures the member’s explicit consent at the point of joining; the club remains responsible for ensuring it has a lawful basis to hold and use that data.

When you join or renew through RUNEM you are joining the club, not RUNEM. The club decides your membership, its price and its terms. RUNEM provides the system you use to apply, pay, and keep your details up to date. Payment is processed securely by Stripe; RUNEM never sees or stores your full card number. You are responsible for giving accurate information and for keeping your account link private.

You agree not to misuse the service: no attempting to access data you are not entitled to, no probing or breaking security, no automated scraping, no uploading unlawful or harmful content, and no using RUNEM to send unsolicited marketing. We may suspend access where we reasonably believe the service is being misused or where it is necessary to protect members, clubs or the platform.

We work hard to keep RUNEM available and to fix problems quickly, but we do not guarantee uninterrupted or error-free service. We may carry out maintenance, and may occasionally need to suspend the service for it. We are not responsible for failures caused by third parties outside our control, such as hosting, Stripe or email providers, or by your own equipment or connection.

Nothing in these terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud. Subject to that, RUNEM is not liable for indirect or consequential loss, for loss of profit, goodwill or data, or for events outside our reasonable control. Our total liability to a club in any twelve month period is limited to the total platform fees that club paid us in that period. The service supports a club's administration; the club remains responsible for its own decisions and obligations.

A club can stop using RUNEM at any time. We may end or suspend a club's account on reasonable notice, or immediately for a serious or repeated breach of these terms. A club can export its member data at any time while its account is active. After an account ends we keep data only as described in our Privacy Policy and as required by law, and otherwise delete it within a reasonable period.

We may update these terms from time to time. The current version is always on this page with the date it was last updated. Where a change materially affects clubs, we will give reasonable notice. Continuing to use RUNEM after a change means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that a party may seek urgent injunctive relief in any appropriate court.

Questions about these terms? Please use our contact form.